Patterson Law Firm
How Michael Patterson transformed their business with AI-powered automation
1The Challenge
Patterson Law Firm's case management was chaotic. Documents were scattered across email, shared drives, and physical files. Paralegals spent hours on intake forms and document preparation. Deadlines were tracked on spreadsheets, creating constant anxiety about missed filings.
2Our Solution
We implemented comprehensive workflow automation including AI-powered intake, document processing, deadline tracking, and client communication. The system creates a single source of truth for every case and automates routine legal processes.
3The Results
"Workflow automation eliminated bottlenecks in our case management. Our Downtown practice reduced processing time by 60% and client satisfaction is at an all-time high."
The Full Story
Michael Patterson founded Patterson Law Firm 20 years ago in Downtown Atlanta. Specializing in business litigation and corporate law, the firm has grown to 12 attorneys serving clients throughout Georgia.
But growth brought operational challenges. Each attorney had their own system for managing cases. Documents lived in email threads, shared drives, and filing cabinets. The firm had experienced near-misses with court deadlines, and client intake was a multi-day process involving paper forms and manual data entry.
"We were a modern law firm using 1990s processes," Michael admits. "It wasn't sustainable, and it was affecting our ability to serve clients."
Tuesday AI conducted a comprehensive workflow audit and identified over 40 processes that could be automated. The transformation started with client intake: new clients now complete digital forms that automatically populate the case management system, generate engagement letters, and trigger welcome communications.
Document processing was next. The AI system now extracts key information from contracts, court filings, and correspondence, organizing everything into searchable, structured data. What used to take a paralegal 2 hours now happens in minutes.
But the biggest relief came from automated deadline tracking. Every filing deadline, statute of limitations, and court date is now tracked automatically. The system sends escalating reminders to attorneys and staff, with a dashboard showing all upcoming deadlines across the firm.
"For the first time in 20 years, I sleep well at night," Michael says. "I know nothing is falling through the cracks."
The firm's efficiency gains translated directly to the bottom line. Attorneys are billing 20% more hours because they're spending time on legal work, not administration. Client satisfaction scores hit an all-time high of 95% recommendation rate.
"We're a better law firm now," Michael reflects. "Our clients get faster service, our attorneys are less stressed, and our business is more profitable. That's the trifecta."
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